Shipping policy

SHIPPING

Serendipity Soy Candles will ship orders to the address provided by the customer upon ordering.  We ship with Canpar, Loomis or UPS depending on the destination.  Orders are shipped and delivered on business days, excluding major holidays.  If there are any special delivery instructions, please include them at checkout.

Product delivery is subject to the corporate policies governing the delivery companies used by us.  Deliveries will also be subject to policies concerning the signature of waybills.  If you are absent from the delivery location provided, it is your responsibility to pick up the undelivered products from the preferred delivery company in accordance with their policies.  Please ensure that you provide accurate delivery information as we do not accept responsibility for undeliverable products.

If for any reason, anything in your order arrives broken, please take pictures and send us an email as soon as possible.  We will do our best to get a claim started and a credit will be issued for the value of the damaged item for a future order to be used online or in store.